We understand that circumstances may change, and you may need to cancel your account or request a refund for a service. This cancellation and refund policy explains our policies and procedures for cancellations and refunds.
    1. Cancellation Policy
You may cancel your account at any time by contacting our customer service team. Your cancellation will be effective immediately upon our receipt of your cancellation request. If you cancel your account, you will not be entitled to a refund for any fees that have already been paid.
    2. Refund Policy
We offer refunds for certain services in accordance with the following policies:
a. Subscription Fees: If you have paid for a subscription service, you may request a refund within 14 days of your initial purchase or renewal date. After the 14-day period, no refunds will be provided. If you have used any portion of the subscription service, we will prorate the refund based on the remaining unused portion of the service.
b. One-Time Fees: If you have paid a one-time fee for a service, you may request a refund within 7 days of your purchase date. After the 7-day period, no refunds will be provided.
c. Exceptions: We reserve the right to refuse a refund for any reason, including but not limited to fraud or abuse of our services.
    3. Process for Refunds
To request a refund, you must contact our customer service team and provide your name, account information, and reason for the refund request. We will review your request and respond within 7 business days. If your refund is approved, we will process the refund within 30 days of our approval.
    4. Changes to Policy
We may modify this cancellation and refund policy at any time without notice. The most recent version of the policy will be posted on our website.
    5. Contact Us
If you have any questions or concerns about this cancellation and refund policy, please contact us at suratsvvp@gmail.com.
By using our website and services, you acknowledge that you have read and agree to this cancellation and refund policy.